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Accessibility statement for the DWP login and identification service

This accessibility statement only applies to two pages in the Department for Work and Pensions (DWP) GOV.UK One Login service.

Specifically, this statement covers the ‘Sign in with GOV.UK One Login' information page and ‘Your sign in details have been updated’ page. Other pages within the service will be covered by a different accessibility statement.

Using this service

This website is run by DWP. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate all of the website using just a keyboard
  • navigate all of the website using speech recognition software
  • listen to all of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Accessibility issues on this service

The following parts of this website are not fully accessible:

  • it’s not possible to stop or change the length of the time-out when you use this service.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: IDT.Accessibility@dwp.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

DWP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations for this service

  • While using the pages during this service if you do not do anything for 60 minutes, the process will stop (time out) or you’ll be signed out. It’s not possible to adjust, extend or turn off the time out. This fails WCAG 2.2 success criterion 2.2.1 (Timing Adjustable).

What we’re doing to improve accessibility

We’ll update this page when issues are fixed, when we expect them to be fixed or when new problems are identified.

Preparation of this accessibility statement

This statement was prepared on August 2024. It was last reviewed on August 2024.

This website was last tested in July 2024. The tests were carried out by our own testing team within Identity and Trust, DWP Digital.

We tested all the pages within our online identity checking journey against the WCAG 2.2 AA criteria.